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20 In-House Brand-Side UX Professionals Speaking In Just 1 Day: Educate The Organisation | Change Cultures | Cutting-Edge Tech | Agile UX | Innovative Research, Design, Voice Strategies

Research, Design & Digital Customer Experience Strategies With Agile Techniques, Accessible Design & Value-Adding Technology Innovations: Drive Cultural Change & Harness Cutting-Edge Technologies To Put UX At The Heart Of The Organisation.
Prove Your Worth & Win Buy-In To Put Your Users At The Centre Of Research, Design & Digital Customer Experience Strategies With Agile Techniques, Accessible Design & Value-Adding Technology Innovations
A One-Day, Brand-Led Conference & Career-Boosting Networking Event, 27th November 2018, Museum of London Docklands, Central London

Meet Up With Industry-Leading Brands | Network With UX Professionals | Make Valuable Connections To Further Your UX Career & Progression

  1. Santander and Breast Cancer Care explore how to effectively educate your organisation on UX’s worth.
  2. Department For Work & Pensions offer advice on spearheading your organisation’s user-centric cultural transformation.
  3. Pfizer and Brittany Ferries lead an interactive Q&A panel on collaborating interally for seamless user experiences.
  4. Direct Line Group explore agile working for increased efficiency without comprimised quality.
  5. Co-op Digital offer advice on proving your worth and capturing senior stakeholder attention and budget.
  6. New, cutting-edge technologies Q&A panel discussion led by Pfizer, Santander UK, HSBC and Samsung Europe.
  7. Autotrader reveal how to master UX research with the best approaches and tools.
  8. British Heart Foundation and Expedia™ Partner Solutions get to grips with design thinking for sleek, innovative designs
  9. BT unveil tools and inclusive design techniques which make you accessible to all and avoid narrowing your reach.
  10. EDF Energy and KFC chair the day 
  11. Peer-to-peer discussions led by Paddy Power Betfair, voice technologies with LEGO and case study with Oxford University Press
  12. This unique, brand-led, networking-focused day will offer you more career opportunities than any other conference!

Drive Cultural Change & Harness Cutting-Edge Technologies To Put UX At The Heart Of The Organisation: Conversion-Boosting User Experiences & User-Centred Digital Customer Experience Strategies

Prove Your Worth & Win Buy-In To Put Your Users At The Centre Of Research, Design & Digital Customer Experience Strategies With Agile Techniques, Accessible Design & Value-Adding Technology Innovations

“Very informative, engaging speakers and a lot of energy in the event.” The Open University


  1. Educate The Organisation, Change Cultures: Drive company-wide understanding of UX’s value for increased maturity and impact
  2. Thrive Internally With Successful UX Integration: Create smooth and consistent user journeys with excellent internal collaboration and user-centric cultural transformation
  3. Make Agile Work For You: Successfully implement agile for more efficient strategies without compromising quality
  4. Prove Your Worth To Big-Budget Stakeholders: Grab the attention and buy-in of senior management with a winning case for UX and digital customer experience
  5. Get Ahead Of The Technology Curve: Practically apply new technologies such as VR, AR, chatbots, voice tech and AI for advanced UX which lives up to consumer expectations
  6. What Do Exceptional Research Strategies Look Like? Master your research for objective, insightful results which deliver company-wide value
  7. Impactful Design For Boosted Engagement & Conversion Rates: Harness the best available tools and apply design-thinking for polished experiences
  8. Enhance Accessibility; Don’t Narrow Your Reach! Become truly accessible to all with inclusive design techniques which increase the bottom line
  9. Ethically Handle User Data: Are you handling data sensitively and designing ethically?

“Good networking and interesting storytelling.” Paddy Power Betfair

10 Advanced Sessions Focusing On Your Toughest Challenges: Educating The Organisation, Changing Cultures • Integrating UX Internally • Agile UX • ROI & Senior Buy-In • New, Cutting-Edge Technologies • Innovative Research Strategies • Voice Technologies • Data & Ethics • Impactful Design • Accessibility

The User Experience & Digital Customer ExperienceConference Also Features:

  • 20 User Experience Directors Speaking In Just 1 Day
  • 10 Advanced Sessions To Tackle Your Greatest Challenges
  • 1 Day, Networking -Fuelled Agenda
  • Uniquely Brand-Led Event
  • Written By Brands, For Brands
  • Speed Networking Breakfast
  • Case Studies & Real-Life Experiences
  • Informal-Peer-To-Peer Discussion Zones
  • 2 Interactive Q&A Panels: New, Cutting-Edge Technologies & Integrating UX Internally
  • 2 Double Perspectives
  • 2 Chairpersons
  • Subsided earlybird places are also available - please email to enquire

“‘Informative, engaging, fantastic speakers and a great forum for networking with peers and experts.” Superdrug


The User Experience & Digital Customer Experience Conference Programme - Click Here To View The Agenda. Drive The Cultural Shift Which Will Put Digital Customer & User Experiences At The Very Heart Of The Organisation By Proving ROI & Securing Buy-In To Invest In Cutting-Edge Technologies, Agile Working & Improve Research & Design Strategies For Smooth, Ethical, Accessible Experiences Which Actually Deliver 


08.30 Registration, Coffee & Speed Networking

09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks

Richard Burton | Head of Innovation – Blue Lab | EDF Energy

EDUCATING THE ORGANISATION - Double Perspective

09.15 Effectively Educate Your Organisation On Your Worth & Value Business-Wide To Drive UX Maturity & Impact

Andy Muddimer | Head of Digital Customer Experience | Santander UK

Claudia Knowles | Digital Content Strategist | Breast Cancer Care

INTEGRATING USER EXPERIENCE INTERNALLY

09.55 Spearhead Your Organisation’s User-Centric Cultural Transformation! Collaborate Internally For Smooth & Consistent User & Digital Customer Experiences

Gavin Elliott | Head of Interaction & Service Design | Department For Work & Pensions

10.15 Interactive Q&A Panel: Spearhead Your Organisation’s User-Centric Cultural Transformation!

Ulrich Boulon | Head Of UX & Design | Brittany Ferries

Viola Wontor | User Experience Lead, Digital Solutions & Emerging Technologies | Pfizer UK

Further Panellists To Be Announced, Please Check Website For Updates


10.35 Morning Refreshment Break With Informal Networking

Make connections, put your name on the map! Exchange CVs and network with others to explore new, exciting opportunities industry-wide

AGILE UX

11.05 Successfully Implement Agile Working From The Beginning For Increased Efficiency, Without Leaving Quality Behind

Richard Beaumont | Head of Digital Design | Direct Line Group

SENIOR BUY-IN

11.25 Prove Your Worth! Capture Senior Stakeholder Attention & Budget With Measurable, Value-Adding User & Digital Customer Experience Strategies To Begin To Actively Shape Your Organisation

Carl Burton | Head of Product | Co-op Digital


11.45 Bonus Session Reserved For Exclusive Conference Partner | To get involved with The Digital Customer Experience & User Experience Conference please call +44 (0)20 3479 2299 or email partner@theuserconference.com for more details

NEW, CUTTING-EDGE TECHNOLOGIES - Q&A Panel

12.30 Get Ahead Of The Technology Curve: Real-World Applications Of Emerging Technologies Such As VR, AR, Chatbots, Voice Technologies & AI & How They Fit Into & Improve Your Users’ Experiences

Amjad Khan | Director, Digital Solutions & Emerging Technology – Europe | Pfizer UK

Anthony Flack | Head of Digital Delivery, Customer Insight & Needs | Santander UK

James Brindley-Raynes | Global Product Manager Staff Digitisation | HSBC

Ihab Moawad | Director of Digital Products & Platforms | Samsung Europe


13.00 Lunch & Informal Networking For Speakers, Partners & Delegates


13.30 Informal Peer-To-Peer Discussion Zone

Design Systems

Radu Chelariu | Product Design Manager | Paddy Power Betfair

User Testing • Voice Technologies • Mobile-First • Behavioural Trends • Chatbots

Further Discussion Leaders To Be Announced, Please Check Website For Updates


14.00 Afternoon Chair’s Opening Remarks

Jennie Wright | Head Of Digital Technology | KFC UK & Ireland

INNOVATIVE RESEARCH

14.10 Master Your UX Research From The Start: What Are The Best Approaches & Tools Needed To Guarantee An Objective, Insightful Result Which Will Bring Benefits Company-Wide?

James Barley | Head of UX Research | Auto Trader UK

VOICE TECHNOLOGIES

14.30 Exploring The Challenges & Opportunities Created By The Rise Of Voice Technologies

James Poulter | Head of Emerging Platforms & Partnerships | LEGO


14.50 Bonus Session Reserved For Exclusive Conference Partner | To get involved with The Digital Customer Experience & User Experience Conference please call +44 (0)20 3479 2299 or email partner@theuserconference.com for more details


15.20 UX From A Standing Start - Numicon IWB Software Case Study

Seb Burge | Head Of UX/UI Design - EdUKOxford University Press


15.40 Afternoon Refreshment Break With Informal Networking

DATA & ETHICS

16.10 Do What’s Right By Your Users: Are You Handling Data Sensitively & Designing Ethically?

Further Speakers To Be Announced, Please Check Website For Updates

DESIGN IMPACT - Double Perspective

16.30 Get To Grips With Design Thinking To Create Sleek, Simple, Innovative Designs For Excellent Internal & External Experiences Using The Best Tools & Systems On The Market

John Bevan | Head Of Digital | British Heart Foundation

Cassio Camanho | Director, Product & Design | Expedia™ Partner Solutions (EPS)

ACCESSIBILITY

17.10 Don’t Narrow Your Reach! Secure Buy-In To Harness Tools & Inclusive Design Techniques Which Will Make You Truly Accessible To All

Scott Room | Head of Digital – Enterprise | BT

17.30 Chair’s Closing Remarks & Official Close Of Conference


Get Involved With The Digital Customer Experience & User Experience Conference:

Can you help organisations deliver conversion-boosting UX and digital CX experiences? For more information on how to get involved, please call +44 (0) 20 3479 2299 or email partner@theuserconference.com. Download the exhibition and partnership brochure here.

Book an exhibition stand + 2 delegate passes for only £2,699 +VAT. Please click here to book your stand. Alternatively call the team on +44 (0)20 3479 2299 or email partner@theuserconference.com

floor plan

Related Events: Please take a look at our upcoming Customer Experience Manchester Conference (3rd October)

Outstanding, Results-Boosting Customer Experiences & Insight-Led Journeys: Harness The Latest Tools, Technologies & Digital Innovations, Leverage Insight & The Voice Of The Customer From Your Data, Empower Your Employees To Drive A Customer-Centric Culture, Deliver Excellent Frontline Customer Service & Demonstrably Impact The Bottom Line | Download the brochure